Open to Technical Program Manager roles

Haider Flayyih
"AL-Zuwaini"

Technical Program Manager (TPM)

📍 Garden City, MI 48135 · Open to Hybrid & Remote

I plan and deliver network and automation programs at regional scale. Five years of ISP capacity planning across 220 hubs, an 8-month terminal automation program at the Port of Los Angeles, and a $15M portfolio delivered under budget. Deep technical roots, and a record of moving work across teams I don't manage.

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Career at a glance

220

Hubs standardized

5,000+

Node splits delivered

$15M

Portfolio managed

~120

Straddle carriers automated

🎖️

US Air Force Reserve veteranNational Defense Service Medal · GWOT Medal

Charter Achievement Award plaque awarded to Haider Flayyih

Charter Achievement Award WinnerSecond Quarter 2018

Companies & vendors I've worked with

Programs at scale

Measured work

Capacity planning is a numbers discipline, so here are the numbers. Every figure below is from a program I planned, sequenced, or delivered.

220 Hubs standardized onto a single CMTS platform Charter, Northwest & Mountain States, 2019–2022. Owned fleet analysis, node-to-chassis load modeling, OFDM/OFDMA licensing, and hub sequencing — smallest hubs first, to contain blast radius.
~5,000 Node splits executed over five years Roughly 1% needed rollback, every one caught inside the maintenance window with no customer impact. Pre-assigned IP space, briefed deployment ahead of each MOP, validated against live utilization before and after.
~120 Straddle carriers converted to autonomous operation APM Terminals Pier 400 modernization — manual machines to robots running on terminal-wide wireless, inside a live 24/7 marine terminal under federal MTSA access control.
$15M Annual IT and automation portfolio, 4.5% under cost Three vendor firms and two project coordinators working day to day, tracked against cost, SLA, and delivery metrics with vendor-specific KPIs and corrective action.
20+ Managers, senior engineers and architects tracked weekly Cross-departmental IT initiative status, assigned by the department VP and briefed back to him biweekly. None of them reported to me.

Core competencies

What I bring to the table

🗺️

Program & project management

Agile, Scrum, and Waterfall across PMO environments — tracking cost, SLAs, and performance metrics across simultaneous projects.

AgileScrumWaterfallPMO

🌐

Network engineering & DOCSIS

Five-plus years hands-on with DOCSIS 3.1, CMTS deployments (Arris, Cisco, CASA), OSPF/EIGRP/BGP routing, and regional capacity planning.

DOCSIS 3.1OSPFBGPIPv6

🤖

AI & automation

Implemented AI chatbots, CRM platforms, social schedulers, and workflow automation that drive revenue growth and efficiency.

AI chatbotCRMGen AI

☁️

Cloud & infrastructure

Hands-on with AWS, Azure, GCP, LAN/WLAN infrastructure, firewalls, and enterprise network monitoring systems.

AWSAzureGCP

📊

Vendor & budget management

Managed $15M+ IT project budgets, vendor matrices, contract negotiations, KPI development, and SLA compliance globally.

Budget mgmtVendor KPIsSLA

🧭

Cross-functional leadership

Leads engineering, NOC, and field-ops teams through delivery, mentoring junior engineers along the way.

LeadershipMentoringStakeholder comms

Delivery & process

Agile / Scrum / Waterfall

Budget & vendor management

SLA & performance tracking

Technical depth

DOCSIS 3.1 capacity planning

Routing (OSPF / EIGRP / BGP)

Cloud fundamentals (AWS / GCP)

Leadership

Cross-functional leadership

Stakeholder communication

Change & adoption management

Career history

Experience

Twenty-one years on one map. Zoom in for detail, drag to move along it, or step role by role.

All roles

5-year view

Baghdad — first IT work
Denver — into infrastructure
Carrier networks at scale
Port automation
Building SYNCZE

All roles
Whole career
~10 years across
~5 years across
~2 years across
~1 year across
Months across
of
now

Oct 2023 – Present

3 yrs total

Hybrid

CRM architecture, automation and analytics · founded and ran the company

SYNCZE

Technical Program Manager

Oct 2024 – Present · 2 yrs

📍 Garden City, Michigan, United States · Part-time

CRM Architecture & Strategy: Design and optimize scalable sales pipelines, customer journeys, and data management frameworks aligned with business growth goals.
System Administration & Automation: Build, maintain, and troubleshoot core CRM infrastructure, including complex workflow automations, third-party integrations, and email sequencing.
Data Integrity & Governance: Own data hygiene by continuously cleaning contacts, preventing duplicates, and maintaining strict compliance standards.
Analytics & Business Intelligence: Track key performance indicators (KPIs), generate sales forecasts, and deliver actionable insights to drive revenue.
Customer Lifecycle Management: Oversee lead ingestion, nurturing strategies, and post-sale retention workflows to maximize customer lifetime value.

Technical ConsultationTechnology Management+8 more skills

Founder

Oct 2023 – Sep 2024 · 1 yr

📍 Westminster, California, United States

Managed the implementation of an AI chatbot, CRM platform, and social media scheduler at SYNCZE, resulting in improved customer satisfaction and increased conversions.

Developed strategies for seamless scheduling, workflow automation, and website optimization to drive efficiency and revenue growth.
Led cross-functional teams to successfully execute projects and meet business objectives.

IT ProjectsData Analytics+5 more skills

Feb 2023 – Sep 2023

8 mos

Contract

$15M portfolio, 4.5% under cost · ~120 straddle carriers automated

Technical Project Manager (IT/Automation)

APM Terminals

📍 Pier 400, Los Angeles · On-site

Led PMO as IT Department TPM, applying Agile, Scrum, and Waterfall methodologies.
Managed multiple simultaneous projects, tracking cost, performance, SLAs, and delivery metrics.
Coordinated with multiple vendors, maintaining timelines and developing vendor-specific KPIs.
Negotiated contracts and vendor matrices; scoped project timelines and budgets for global and local ops teams.
Oversaw a $15 million annual IT/automation portfolio while reducing costs by 4.5%.
Delivered the IT workstream of Project M, the terminal modernization program that converted ~120 straddle carriers from manual operation to autonomous units running on terminal-wide wireless.
Ran daily cross-functional standups with IT, civil, operations, facilities, and engineering, tracking dependencies on a shared board with a defined escalation path into IT change management.
Owned weekly IT initiative tracking across 20+ managers, senior engineers, and architects at the request of the department VP, reporting status back to him biweekly.

$15M budget4.5% cost reductionTerminal automationTWIC / MTSA sitePMO

Apr 2017 – May 2022

5 yrs 2 mos

Full-time

220 hubs standardized · ~5,000 node splits · ~1% rollback rate

Network Engineer — DOCSIS Capacity Planning & Projects Area Lead

Charter Communications

📍 Greenwood Village, CO · Hybrid

Served as Projects Area Lead for regional capacity programs, scheduling and tracking concurrent projects against cost, SLA, and performance metrics.
Owned the capacity and planning side of a multi-year CMTS standardization program across 220 hubs in the Northwest & Mountain States region — fleet analysis, node-to-chassis load modeling, OFDM/OFDMA license planning and purchase, equipment tracking, and hub rollout sequencing.
Delivered ~5,000 node splits over five years at roughly a 1% rollback rate, every failure caught inside the maintenance window without customer impact.
Set severity on regional capacity work against hard utilization thresholds (P0 at 90%+, two-day clock), and defended those calls with deployment teams using the data rather than authority.
Led regional network capacity planning with DOCSIS 3.1, IP subnetting, OSPF/EIGRP routing, and switch configuration.
Provided hands-on technical guidance during CMTS deployments (Arris, Cisco, CASA), including node segmentation strategy.
Resolved escalated network outages and performance issues with engineering, NOC, and field ops teams.
Delivered expansion projects, node splits, and system refreshes with engineering, NOC, and field ops teams.

DOCSIS 3.1OSPF / EIGRP / BGP220 hubs~1% rollback rateCCNP

Jun 2016 – Nov 2020

4 yrs 6 mos

Military

Wing safety program · quarterly compliance briefings to 40+ members

Safety Wing & Physical Training Manager

US Air Force Reserve

📍 Colorado Springs, CO · Part-time (Reserve)

Managed safety initiatives for the wing, delivering quarterly safety compliance briefings to 40+ members and promoting a strong safety culture.
Served as Area of Responsibility Safety Representative, identifying and resolving safety hazards.
Supported mishap investigations, logging results in the Air Force Safety Automated System (AFSAS).
Audited wing safety checklists ahead of Critical Unit Inspections for accuracy and compliance.

NDSM medalGWOT medalAir Force Training Ribbon

Show earlier roles (2005–2017)

Oct 2016 – Feb 2017

5 mos

Contract

Dayforce HCM kiosk rollout to 150 sites nationwide

Infrastructure SE II

Builders FirstSource / Probuild

📍 Denver HQ

Deployed Dayforce HCM time-clock kiosks to 150 sites nationwide as part of the rollout team, enabling employee clock-in/out for payroll.
Trained site staff on the new kiosks, wrote the training guide used across all sites, and handled all rollout support tickets.
Advised business units on design, implementation, and monitoring of new and existing technology.
Planned and troubleshot LAN/WLAN infrastructure, connectivity, firewalls, and monitoring for internal and external sites.
Tested and evaluated hardware and software for reliability and compatibility, and recommended network improvements.

150-site rolloutDayforce HCMLAN/WLAN

Feb 2014 – May 2016

2 yrs 4 mos

Full-time

Territory sales across the Denver metro

Sales

PepsiCo

📍 Denver Metropolitan Area

Leadership, sales, customer and consumer service, invoice processing, product promotion, pricing, and team training.

Mar 2005 – Mar 2007

2 yrs 1 mo

Full-time

3 internet cafés built from zero · first IT role in Baghdad

IT Consulting & Systems Support

Iraqiya Net

📍 Baghdad, Iraq

Built 3 internet cafés from the ground up, owning budget, vendors, network setup, and hardware, and leading a team of 3 technicians through installation.
Designed workstation specs for each café based on business needs and budget.
Set up and managed monthly wireless subscription service for local customers, operating as a neighborhood internet service provider.
Built new business development plans and managed client relationships to hit sales and occupancy goals.
Installed and rebuilt servers, configuring hardware, operating systems, and storage to project standards.
Ran daily system monitoring, log review, and backup verification across server resources.

Licenses & certifications

Credentials

Certificates with a thumbnail are the actual issued documents — click to view full size.

🤖

Generative AI Overview for Project Managers

Project Management Institute (PMI)

Issued May 2025

🏅

Implementing & Operating Cisco Enterprise Network Core Tech (CCNP)

Cisco

Issued Feb 2023 · Expires Feb 2027

🔒

Palo Alto Networks Cybersecurity Fundamentals

LinkedIn Learning

Issued Dec 2022

DOCSIS 3.1 Essentials

SCTE

Issued Aug 30, 2021

PMI Agile Certified Practitioner cert prep certificate

Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®

LinkedIn Learning

Issued Oct 22, 2021

DOCSIS Engineering Professional

SCTE·ISBE

Issued Oct 4, 2018

E6000 CER Video Applications certificate

E6000 CER Video Applications: SDV & Session Based VOD

ARRIS Academy — 3-day hands-on training

Issued Dec 6, 2018

Google Cloud Essentials

Linux Academy

Issued Oct 17, 2018

AWS Essentials

Linux Academy

Issued Mar 30, 2017

AWS Concepts

Linux Academy

Issued Mar 20, 2017

Axure RP for UX Design

LinkedIn Learning

Issued Mar 9, 2017

Ethical Hacking: Session Hijacking

LinkedIn Learning

Issued Jan 19, 2017

Networking Foundations: Networking Basics

LinkedIn Learning

Issued Oct 26, 2016

🎓

Colorado Technical University

Coursework, Industrial Electronics Technology/Technician · 2011 (degree not completed)

Awards & recognition

Charter Communications

Charter Achievement Award plaque, Second Quarter 2018

Charter Achievement Award Winner

Charter Champions

Second Quarter 2018

Certificate of Appreciation

Charter Champions

Issued May 30, 2018

Achievement Award Nomination

Nominated by Todd Carter, Sr. Mgr. DOCSIS Capacity

Issued May 30, 2018

Customer Service recognition

Greg Keys, Sr. Manager — for bringing the Northwest region back to capacity standard

Charter Champions

Great Teamwork recognition

Thomas Downard, DOCSIS ASO — for measurably improving the capacity-to-deployment working relationship

Charter Champions

Customer Service recognition

Robert Palmer — for bringing him up to speed through his transition into the Northeast region

Charter Champions

What colleagues say

Recommendations

Haider is reliable and trustworthy, a dedicated leader who will be successful on any team.

Blaine Griffin

Network Engineer, Charter Communications

Haider has good understanding of DOCSIS technology and exceptional management skills. He is a team player with excellent communication and works well within and across teams — a great asset to any team.

Saneev Prasad Dasari

Network Engineer | Python | Cloud | Terraform

Having worked with Haider for more than 3 years, I would highly recommend him for any project. He always sees to it that every project is done accurately and on time. If I were hiring, Haider would be a shoe-in.

Robert Seay

Network Engineer III, Charter Communications

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